Support

LifeGuide by The Structure Co — help is available without signing in.

Contact us

For account help, billing questions, bug reports, privacy requests, or general product questions, email us at:

isaac@thestructure.co

We typically respond within 1–2 business days.

What we can help with

  • Sign-in, password, and account access issues
  • Subscription and billing questions (Stripe)
  • Deactivated or locked accounts
  • Data export or account deletion requests
  • Bug reports and feature feedback
  • Privacy and terms questions

Before you write

If you already have a LifeGuide account, include the email address associated with your account and a short description of what you were trying to do. Screenshots are helpful for technical issues.

Not for emergencies

LifeGuide is a spiritual formation tool — not therapy, medical care, or crisis counseling. If you are in immediate danger or need urgent mental health support, contact local emergency services or a qualified professional in your area.

Policies

See our Privacy Policy for what data we collect and how it is used, and our Terms of Service for rules of use.